All students who participate in classes at YOGAONE must complete a registration form and sign a liability waiver prior to practicing.
Students are required to check in at reception before entering class.
Payments for classes and workshops must be made prior to practicing.
Please let us know of any injuries or special health conditions you may have to ensure the safest experience for you and to allow the instructor to provide you with appropriate options.
Please arrive at least 10-15 minutes before your class to allow yourself ample time to sign-in and prepare for class. All classes start on time. Once class starts, you may not be allowed entry.
Minimum age for group classes is 14, with parental or guardian consent. For private sessions, it is up to the discretion of the studio and instructor.
BOOKING/ RESERVATIONS
To ensure availability in your favourite class, we strongly advise you reserve your spot by booking in advance for all group classes. Bookings can be done online through Mind&Body, via email or phone call.
Some classes are ‘BOOKINGS ONLY”, please check the schedule for details.
Non attendance for a “BOOKINGS ONLY” class will be charged or deducted from the students package unless 5hrs prior notice is given
PRIVATE CLASSES
Private classes/ packages must be paid for before or on your commencement date.
Please be ready to practice at your scheduled time. If you are running late please notify reception, and understand that the instructor is under no obligation to make up the time if students are late.
Private students are required to provide at least 24hrs notice should they need to cancel or reschedule their practice, or your session will be deducted from your package.
ARRIVING LATE
Students arriving more than 5 minutes late for class will be denied entry.
Instructors may deny students entry to classes if there is a concern that a client has missed the warm up and will be at risk of injury, or their arrival will be a disruption to other students.
If you are late, we reserve the right to give your reserved spot to those on the waitlist.
If you have reserved a space in class and are going to be 5 minutes late, please let the studio know ahead of time, so that your spot may be held.
ATTIRE AND ROOM POLICIES
Please wear respectful clothing at all times.
Please leave your belongings, including your phone outside of the studios. Eg. in the provided cubby holes or in a locker.
Please avoid strong-smelling perfumes or colognes, as they may upset students with sensitivities.
Please spray the studio mats in the changing rooms with the provided ‘mat spray’.
Please do not take spray into the studios, as this can damage the flooring.
WAITLIST
Students can add their name to a waitlist for classes that are fully booked.
If a spot becomes available in a waitlisted class, we will let students know as soon as possible.
REFUNDS
All class memberships are strictly non-refundable and and non-transferable.
Please note the expiration date of your class package before purchasing.
Extensions of class packages are only available for medical reasons, or as per membership guidelines on 1,3,6 & 12 month packages.
PERSONAL BELONGINGS
YOGAONE does not accept any responsibility for the loss, theft or damage of any items brought into the studio, and students do so at their own risk.
Please keep valuable belongings in the complimentary lockers and the key with you at all times.
Late Cancellation & No-Show Policy
To ensure fairness and availability for all members, we have implemented the following policy for late cancellations and no-shows:
Late Cancellation: A cancellation is considered late if made less than 5 hours before the scheduled class time.
No-Show: Failure to attend a booked class without prior cancellation.
Policy by Membership Type:
Drop-In & Class Pass Holders: No refunds or credit returns for late cancellations or missed classes.
Unlimited Package Holders: A missed or late-canceled class will result in one day being deducted from the package term.
This policy helps create a fair booking system and ensures that all members have access to available class spots. Thank you for your understanding and cooperation!
No extensions or freezes: Extensions or freezes on class packages or memberships are not permitted, except in cases of personal injury or accident.
Terms and Conditions for Yoga Studio Subscription Membership:
Overview: These Terms and Conditions govern the subscription membership for classes at YogaOne by One Movement Limited. By enrolling in our subscription membership, you agree to abide by these terms.
Membership Options: We offer the following subscription plans. *Yoga Group Class Unlimited Membership: Unlimited access to scheduled yoga group classes. *Full Access Membership: Unlimited access including yoga group classes, reformer, and aerial classes.
Lock-In Pricing: All subscription memberships are offered at a discounted rate, which is locked in for the duration of your membership term. *This means that your subscription fee will remain unchanged for the entire duration of your selected membership plan, regardless of any future price increases.
Payment Structure: All memberships are billed on a recurring basis through an auto-pay system. *The subscription fee will be automatically deducted from your credit card on the same day of each month from the date of purchase.
Cancellation Policy: Memberships are non-cancellable during the contracted term (Three, Six, or Twelve months). *Upon purchasing your membership, you agree to fulfill the entire term. *In exceptional circumstances, requests for cancellation will be reviewed on a case-by-case basis but are not guaranteed.
Membership Benefits: Members will receive unlimited access to scheduled classes during their membership term based on the selected membership type. *Membership benefits are non-transferable and cannot be shared with others.
Changes to Membership: We reserve the right to modify membership plans, pricing, and benefits at our discretion. Members will be notified of any changes via email or through our studio website.
Liability Waiver: By participating in classes, you acknowledge and agree to assume all risks associated with your participation and release One Movement Limited (YogaOne) from any liability.
Contact Information: For any questions regarding your membership or these terms, please contact us at 0509508863 / 0509508864.
